Terms of service

These terms set out the rules for providing electronic services through the website blackremora.com (the "Website"). The service provider is Black Remora Group Sp. z o.o., ul. Bobrzyńskiego 41/59, 30-348 Kraków, Poland, entered in the register of entrepreneurs of the National Court Register kept by the Sąd Rejonowy dla Krakowa-Śródmieścia w Krakowie, XI Wydział Gospodarczy Krajowego Rejestru Sądowego under KRS number 0001265113, tax ID (NIP) 6762727330, share capital 5 000 PLN, e-mail: contact@blackremora.com (the "Provider").

These terms are the terms referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. They are available free of charge on the Website in a form that allows them to be downloaded, saved and printed.

A "User" is anyone using the Website.

The Provider offers the following services on the Website free of charge:

• making the Website’s content available for browsing,
• a contact form for sending messages to the Provider.

Using the Website requires no registration or account.

To use the Website you need:

• a device with internet access,
• an up-to-date web browser (e.g. Chrome, Firefox, Safari or Edge),
• JavaScript enabled – to use the contact form and to have your language and look remembered,
• an e-mail address – to use the contact form.

The agreement for the browsing service is concluded when the Website is opened and ends when it is left.

The agreement for the contact-form service is concluded when you start filling in the form and ends when the message is sent or when you stop using the form.

You can stop using the services at any time by leaving the Website.

Users must use the Website in accordance with the law, these terms and good practice. In particular, it is forbidden to:

• provide unlawful content, including content that infringes the rights of others,
• disrupt the Website, including by sending unsolicited commercial communications (spam) through the contact form,
• submit other people’s personal data in the form without a legal basis.

Using electronic services involves general risks such as malware, phishing and interception of transmissions. The Website is served only over an encrypted connection (HTTPS). We recommend keeping your software and antivirus up to date and checking that the Website’s address is correct. The Provider never asks for passwords or payment details in messages.

Complaints about the services can be sent to contact@blackremora.com or in writing to the Provider’s registered address. A complaint should include your contact details and a description of the problem.

The Provider handles a complaint within 14 days of receiving it and informs you of the outcome the way you submitted it, unless you ask otherwise.

How personal data is processed is described in the Privacy policy, and what is stored on your device in the Cookie policy.

The Website’s content, including texts, graphics and the Black Remora mark, is protected by law. Using it beyond what the law permits requires the Provider’s consent.

The Website’s content is for information only and is not an offer within the meaning of the Polish Civil Code. The Provider strives to keep the Website available without interruption but may limit availability temporarily, e.g. for maintenance.

Nothing in these terms excludes or limits consumers’ rights under mandatory provisions of law.

These terms are governed by Polish law. This choice of law does not deprive consumers of the protection of the mandatory provisions of the country where they have their habitual residence.

Disputes are resolved by the common courts with jurisdiction under the Polish Code of Civil Procedure. Consumers may also use out-of-court complaint and redress procedures, e.g. through municipal or district consumer ombudsmen in Poland.

The Provider may change these terms for important reasons, in particular changes in law or in the scope of the services. Amended terms apply from the date shown on the Website and do not affect services already provided.